The ability to listen influences trust, work productivity, job commitment, safety, student achievement and can even reduce burnout. Here, Dr. Kluger shares his findings from a meta- analysis done on the value of listening and its positive effects on behavior of both the listener and the listened to, and his own life experience.

The recognition that I needed to improve my listening skills changed both my personal life and my research. As a researcher, I have documented the damage that feedback can cause to performance. As a person, I knew that people telling me, that is, giving me feedback regarding what they thought about my behavior, irritated me, at best, and rarely led to any improvements.

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