Listening, Not Feedback: A Powerful Way to Improve Wellbeing and Performance

The ability to listen influences trust, work productivity, job commitment, safety, student achievement and can even reduce burnout. Here, Dr. Kluger shares his findings from a meta- analysis done on the value of listening and its positive effects on behavior of both the listener and the listened to, and his own life experience.

The recognition that I needed to improve my listening skills changed both my personal life and my research. As a researcher, I have documented the damage that feedback can cause to performance. As a person, I knew that people telling me, that is, giving me feedback regarding what they thought about my behavior, irritated me, at best, and rarely led to any improvements.

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