Leaders often play the role of investigator, and are always playing the role of decision maker. Whether in an elementary school or a secondary school, children break rules or behave in unkind ways that require intervention. Often if student's discipline has been raised to the level of a hearing, or a faculty or staff member has made a misstep, central office leaders are called to investigate. Listening deeply, asking the right questions, and remaining clear about the influence of bias are key. Without skilled inquiry, the truth, or the root of an issue may not be uncovered and results can be harmful. But the most harmful of all can be affect upon trust and respect for those making the decisions. Read more...