It is difficult enough to truly hear what we are being told. We can turn to the Chinese symbol for listening to remember that deep listening involves eyes, ears, and heart.

Pressures and stresses provoke a lot of negative feelings. Those negative feelings can easily be dismissed as "typical" end of year complaints. They well may be the same typical end of year complaints that have arisen year after year.  Perhaps no one was listening.  Or, perhaps the deep listeners understood but failed to plan for corrective actions for the long term.  Read more...