Asking your direct reports "Why?" questions about what they think or don't like can lead to evasiveness or justifications, writes Scott Eblin, who recommends using "What?" questions such as "What factors have most influenced your thinking?" or "What risks or unintended consequences do you see if we move forward with this approach?" "This subtle but powerful shift helps executives move conversations from resistance to resolution, ensuring discussions are strategic, action-oriented, and productive," Eblin writes.