What to say instead of "I know how you feel"

What to say instead of "I know how you feel"
If you want to be a more empathetic leader in the new year, avoid saying "I know how you feel" when someone tells you their thoughts or experiences, writes author and speaker Jeff Haden. A study in the Journal of Experimental Social Psychology suggests that people tend to assume others share their feelings, especially those they know well, which can lead to misunderstandings. Ask questions such as "How did that make you feel?" and listen deeply to their answers, Haden advises, rather than sharing your own experiences.
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