The Ideal Workplace

“Work can be liberating, or it can be alienating, exploitative, controlling, and homogenizing,” say Rob Goffee (London Business School) and Gareth Jones (IE Business School/Madrid) in this Harvard Business Review article. They go on to describe their findings on the conditions that support and inspire employees to do their best work:

• Let people be themselves. “Achieving the full benefit of diversity means trading the comfort of being surrounded by kindred spirits for the hard work of fitting various kinds of people, work habits, and thought traditions into a vibrant culture,” say Goffee and Jones. “Managers must continually work out when to forge ahead and when to take the time to discuss and compromise.” In the ideal organization, individual differences are nurtured and a wide range of personal and professional styles are accepted and appreciated. Passion is encouraged, even if it leads to conflict, and people feel they can be the same person at work as they are at home.

• Be candid, complete, clear, and timely with information. “Some managers see parceling out information on a need-to-know basis as important to maintaining efficiency,” say Goffee and Jones. “Others practice a seemingly benign type of paternalism, reluctant to worry staff with certain information or to identify a problem before having a solution… The organization of your dreams does not deceive, stonewall, distort, or spin. It recognizes that in the age of Facebook, WikiLeaks, and Twitter, you’re better off telling people the truth before someone else does.” There are multiple channels for information to flow in all directions within the organization, and employees should feel able to give dissenting input and sign their names to it.

• Magnify people’s strengths. “The organization adds value to employees, rather than merely extracting it from them,” say Goffee and Jones. “The ideal company makes its best employees even better – and the least of them better than they ever thought they could be.” It does this by providing training, orchestrating networks, fostering creative interaction among peers, and offering assignments that stretch people. One sign of all this is low employee turnover. 

• The organization stands for something meaningful. “People want to be a part of something bigger than themselves, something they can believe in,” say Goffee and Jones. They tell the story of a young man who was laid off as a teacher because of a budget reduction. The layoff had nothing to do with merit – it was “last in, first out.” He decided never to work for that kind of organization again and went to work for New York Life, where his performance was what counted.

• The work itself is intrinsically rewarding. In the ideal organization, employees see that what they are doing has real value in the world. When they have to work late, they don’t call their significant other and say, “I’ll be home late. I’m increasing shareholder value.” They say something like, “I’ll be home late. Very busy on the plan to take insulin into East Africa.”

• There are no stupid rules. “Organizations need structure,” say Goffee and Jones. “But systematization need not lead to bureaucratization, not if people understand what the rules are for and view them as legitimate… What workers need is a sense of moral authority, derived not from a focus on the efficiency of means but from the importance of the ends they produce. The organization of your dreams gives you powerful reasons to submit to its necessary structures that support the organization’s purpose.”

“Creating the Best Workplace on Earth: What Employees Really Require to Be Their Most Productive” by Rob Goffee and Gareth Jones in Harvard Business Review, May 2013 (Vol. 91, #5, p. 98-106), no e-link available

From the Marshall Memo #482