The 4-step process for handling immediate conflict

The 4-step process for handling immediate conflict

The next time conflict erupts and there's a chance of ending it quickly, try to "listen, empathize, apologize, and fix," writes Chelsea Greenwood. Jeremy Pollack, founder of Pollack Peacebuilding Systems, notes that "if there are deeper, longer-standing conflicts, such as clashes in personality or communication styles, they will likely take more than a few minutes to resolve."

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