Leaders can help address school conflicts by employing various approaches, including turning down the emotional tension, lengthening time frames for solutions and clarifying assumptions, write Robert Feirsen, a veteran educator who is an associate professor at Manhattanville College, and Seth Weitzman, a writer and former middle-school principal. In this article, they write that high-impact questions can help resolve conflict and pave the way for transformative solutions in school settings.
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