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NO, WRITING: "GET BETTER OR YOU'RE FIRED" ON A POST-IT IS NOT THE ANSWER.
What's it like to work without any feedback? To JetBlue chairman Joel Peterson,it's like "driving a car with no speedometer, learning to cook without ever tasting your food, or playing basketball without a scoreboard."
But simply giving feedback isn't enough: If the commentary is vague andconstructively critiquing[]un-constructively negative, he says, then there won't be a path for improvement. Without specificity, the feedback will be for naught.
The reason we suck at changing our habits is because we give ourselves hazy goals like "get smarter" or "eat healthier" rather than clear projects like "read one more book a month" or "eat a salad for lunch three times a week."
The more specific we are with the actions we want to see, so research has found, the easier it is to change our behavior. This goes for things we're trying to change in ourselves--and in the changes we'd like to see in others. As Peterson says:
There’s no point in telling someone they need to be "more punctual" or "more diplomatic." Give examples and specific suggestions for improvement. Replace "you need to be more punctual" with "let’s keep track of what time we start our weekly staff meetings in the coming month and then talk about how it went."
"Look for opportunities to praise successes even as you offer suggestions for improvement," Peterson says. "Celebrating performance has a salutary effect on everyone and is much more powerful than disciplining shortcomings."
Why? Because as Harvard Business School research director Teresa Amabile has told us, when people have a sense of progress in their day--even if it's incremental--they'll feel more empowered, more creative, and more productive.
Part of optimizing for happiness is keeping it real. As Peterson says, sometimes you need to tell people that unless they make specific changes, they might be on their way out.
If you're in such a make-or-break situation, he says, you need to make things clear:
Let them know if something is getting in the way of their professional development, and that it could lead to dismissal if unaddressed. If this feedback is offered encouragingly--along with a plan to follow up--it can light fires that lead to improvement.
So if we're going to ask somebody to change their behavior, we have to touch into ourempathy skills and help them see their path to improvement. Then celebrate it.
"By noting improvements on the spot, you'll reinforce that you're paying attention," Peterson adds. "Check in soon about the plan you made together, and as you notice efforts to improve, point them out."
Hat tip: LinkedIn
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Mentors.net - a Professional Development Resource
Mentors.net was founded in 1995 as a professional development resource for school administrators leading new teacher induction programs. It soon evolved into a destination where both new and student teachers could reflect on their teaching experiences. Now, nearly thirty years later, Mentors.net has taken on a new direction—serving as a platform for beginning teachers, preservice educators, and
other professionals to share their insights and experiences from the early years of teaching, with a focus on integrating artificial intelligence. We invite you to contribute by sharing your experiences in the form of a journal article, story, reflection, or timely tips, especially on how you incorporate AI into your teaching
practice. Submissions may range from a 500-word personal reflection to a 2,000-word article with formal citations.