In Search for Excellence, Tom Peters and Robert Waterman chronicle a number of successful Fortune 500 companies, seeking for common themes across thriving businesses.
One pattern they noticed was that many prosperous companies had supervisors who left their offices to walk around the workplace to engage with employees and observe business operations.
This leadership style was coined Management by Wandering Around (MBWA). Although the name may imply an aimless stroll around the office, MBWA is a deliberate strategy for leaders to visit their organizational trenches. By observing frontline employees in their element, managers can make more-informed decisions about their company.
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