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Trilogy Education partners with universities around the world to offer fast-paced certificate programs in high-demand fields including web development and cybersecurity. Since 2015, more than 10,000 people, mostly working adults, have graduated from programs created by Trilogy and offered in partnership with universities such as Georgia Tech, Northwestern, Rutgers and the University of Pennsylvania.

If a student in one of these programs says in a weekly survey that he or she does not feel supported in class, particularly if that answer stays the same for more than a couple weeks in a row, Trilogy leaders can predict that that student won’t complete the program. The biggest determinant of a student’s success, according to Luyen Chou, Trilogy’s chief product officer, is low support. And that lack of support, if not addressed, means no graduation.

“We know it almost with a metaphysical certainty,” Chou said.

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