With a small but efficient team of 20 IT technicians, Lincoln Public Schools needed to implement a scalable IT help desk solution to serve over 20,000 devices, 7,500 staff members and 37,000 students across 70 locations city-wide. After researching vendors like Web Help Desk and BMC Remedy, Kirk Langer, Director of Technology at Lincoln Public Schools ultimately selected Absolute Service for his IT help desk needs.

Join Kirk to hear how his team was able to replace a manual system of random emails and phone calls with an automated and easy-to-use help desk solution, including:

• A fast implementation—Absolute Service was up and running within one week of purchase
• Automated request routing with a documented escalation process for consistent service to all users
• One-click audit trails to validate the effectiveness of the services delivered

Guests:

• Kirk Langer, Director of Technology, Lincoln Public Schools
• Peter Frankl, Vice President, Lifecycle Management, Absolute Software

This webinar will be moderated by Sean Herdman, Associate Publisher, Education Week.

Register now for this free live webinar.

Webinar Date: Wednesday, February 27, 2 – 3 p.m. ET

Can't attend? All Education Week webinars are archived and accessible"on demand" for up to four months after the original live-streaming date.