Nobody enjoys having difficult conversations in the workplace, but they are essential for growth and resolution, writes public speaking coach Mary Gardner, who offers practical advice on approaching these "sticky conversations," emphasizing the importance of staying calm, asking questions to understand the other person's perspective and taking responsibility where necessary. By handling these conversations thoughtfully, leaders can transform adversaries into advocates and build a more positive work environment.

Put it into practice: Use active listening techniques, ask open-ended questions and refrain from interrupting to show genuine interest in the other per..., Gardner writes. This approach not only clarifies misunderstandings but also shows respect and builds trust, making it easier to resolve conflicts and reach mutually beneficial outcomes.