Two Important Words

“There are two things people want more than sex and money,” says cosmetics entrepreneur Mary Kay Ash in this Harvard Business Review article by former Mattel CEO Robert Eckert: “recognition and praise.” Here are Eckert’s tips:

  • Set aside time every week to acknowledge people’s good work.
  • Give deserving people handwritten thank-you notes. “The personal touch matters in the digital age,” he says.
  • Punish in private, praise in public, and make the praise timely and specific.
  • Remember to cc people’s supervisors. As the saying goes, “Don’t tell me. Tell my boss.”
  • Foster a culture of gratitude. “It’s a game changer for sustainably better performance,” says Eckert. 

“The Two Most Important Words: Thank You” by Robert Eckert in Harvard Business Review, April 2013 (Vol. 91, #4, p. 38), no e-link available 

 

From the Marshall Memo #478

Views: 494

Reply to This

Replies to This Discussion

Just wanted to take a minute to thank you for this article and for your tireless work on this site, Michael.  We don't tell you often enough, but know that we appreciate your effort!

cc: Horace Mann, John Dewey

Dear Byron:

Thank for the very kind words.

Mike

RSS

FOLLOW SL 2.0

JOIN SL 2.0

SUBSCRIBE TO

SCHOOL LEADERSHIP 2.0

School Leadership 2.0 is the premier virtual learning community for school leaders from around the globe.  Our community is a subscription based paid service ($19.95/year or only $1.99 per month for a trial membership)  which will provide school leaders with outstanding resources. Learn more about membership to this service by clicking one our links below.

 

Click HERE to subscribe as an individual.

 

Click HERE to learn about group membership (i.e. association, leadership teams)

__________________

CREATE AN EMPLOYER PROFILE AND GET JOB ALERTS AT 

SCHOOLLEADERSHIPJOBS.COM

SCHOOL LEADERSHIP 2.0 EVENTS

School Leadership 2.0

© 2024   Created by William Brennan and Michael Keany   Powered by

Badges  |  Report an Issue  |  Terms of Service